Citizens’ Readiness for e-Government Services in Tanzania

Mohamed Dewa, Irina Zlotnikova


E-Government services make government operations and processes more transparent and more effective for citizens and businesses. They also provide a variety of benefits for the community at large such as reducing services` time and connecting businesses and citizens to government information at anytime. However, the use of e-Government services depends on the citizens’ readiness and attitudes towards these services. This paper identifies the degree of the citizens’ readiness for e-Government services in Tanzania. The factors which influence the citizens’ readiness for e-Government services were identified. The primary data were collected using questionnaires. Then the data were processed and analyzed using the SPSS. The results show that the majority of citizens are not yet ready to adopt e-Government services, mostly because of the anticipated security threats. More time and efforts are needed to create an enabling environment for citizens’ readiness to adopt e-Government services in Tanzania. The paper proposes the activities to this effect.


e-Government services; e-Government Maturity Models; ICT infrastructure; ICT usage; human capital; trust

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